# Features

- [Overview](https://alhena.gitbook.io/docs/features/features.md)
- [Chat Widget](https://alhena.gitbook.io/docs/features/chat-widget.md)
- [Installation](https://alhena.gitbook.io/docs/features/chat-widget/installation.md)
- [Iframe Embed](https://alhena.gitbook.io/docs/features/chat-widget/iframe-embed.md): Embed the Alhena chat widget as an iframe for use in custom layouts, internal tools, or standalone pages.
- [Inline Embed](https://alhena.gitbook.io/docs/features/chat-widget/inline-embed.md): Embed the Alhena chat widget inline on your page using the same JavaScript SDK as the floating widget.
- [Customization](https://alhena.gitbook.io/docs/features/chat-widget/customization.md)
- [Icebreakers](https://alhena.gitbook.io/docs/features/chat-widget/icebreakers.md): Make it easy for website visitors to start a conversation with your chat widget.Icebreakers are short, tappable questions that appear inside the chat window and lower the barrier to a first message.
- [AI Nudges](https://alhena.gitbook.io/docs/features/chat-widget/nudges.md): Nudge visitors at the right moment to start more conversations and drive conversions.
- [Suggested Questions](https://alhena.gitbook.io/docs/features/chat-widget/suggested-questions.md): Suggested questions are AI-generated follow-up prompts that appear during a conversation, helping customers explore related topics and find answers faster.
- [Human Handoff](https://alhena.gitbook.io/docs/features/chat-widget/human-handoff.md): Let end-users jump from your AI assistant to a live agent during (or outside) business hours, while collecting any details your team needs to help them faster.
- [Quiz Options](https://alhena.gitbook.io/docs/features/chat-widget/quiz-options.md)
- [Product Recommendations](https://alhena.gitbook.io/docs/features/chat-widget/product-recommendations.md)
- [Voice AI](https://alhena.gitbook.io/docs/features/voice-ai.md)
- [SIP Domain Setup](https://alhena.gitbook.io/docs/features/voice-ai/sip-setup.md): You can connect your own SIP domain to enable incoming calls to your Alhena Voice AI agent. This allows you to use your existing phone service instead of the free number option.
- [Freshcaller Setup](https://alhena.gitbook.io/docs/features/voice-ai/freshcaller-setup.md): Connect Freshcaller to Alhena Voice AI to route incoming calls to your AI agent.
- [Product FAQs](https://alhena.gitbook.io/docs/features/product-faqs.md)
- [Shopify Setup](https://alhena.gitbook.io/docs/features/product-faqs/shopify-setup.md): This guide walks you through adding the Product FAQs block to your Shopify store's product pages.
- [Conversational Search](https://alhena.gitbook.io/docs/features/conversational-search.md): Conversational Search is a full-page conversational search experience powered by Alhena AI. It lets your customers find products, get recommendations, and ask questions using natural language — direct
- [Installation](https://alhena.gitbook.io/docs/features/conversational-search/installation.md)
- [Customization](https://alhena.gitbook.io/docs/features/conversational-search/customization.md)
- [Agent Assist](https://alhena.gitbook.io/docs/features/agent-assist.md)
- [User Memory](https://alhena.gitbook.io/docs/features/user-memory.md): Alhena remembers key facts about returning users to deliver more personalized responses.
- [AI Visibility](https://alhena.gitbook.io/docs/features/ai-visibility.md): Monitor and improve how your brand appears in AI-generated answers from ChatGPT, Gemini, and other AI search engines.
- [Claude Integration (MCP)](https://alhena.gitbook.io/docs/features/claude-mcp.md)


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