> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/features.md).

# Features

- [Overview](https://alhena.gitbook.io/docs/features/features.md)
- [Chat Widget](https://alhena.gitbook.io/docs/features/chat-widget.md)
- [Installation](https://alhena.gitbook.io/docs/features/chat-widget/installation.md)
- [Iframe Embed](https://alhena.gitbook.io/docs/features/chat-widget/iframe-embed.md): Embed the Alhena chat widget as an iframe for use in custom layouts, internal tools, or standalone pages.
- [Inline Embed](https://alhena.gitbook.io/docs/features/chat-widget/inline-embed.md): Embed the Alhena chat widget inline on your page using the same JavaScript SDK as the floating widget.
- [Customization](https://alhena.gitbook.io/docs/features/chat-widget/customization.md)
- [Icebreakers](https://alhena.gitbook.io/docs/features/chat-widget/icebreakers.md): Make it easy for website visitors to start a conversation with your chat widget.Icebreakers are short, tappable questions that appear inside the chat window and lower the barrier to a first message.
- [AI Nudges](https://alhena.gitbook.io/docs/features/chat-widget/nudges.md): Nudge visitors at the right moment to start more conversations and drive conversions.
- [Suggested Questions](https://alhena.gitbook.io/docs/features/chat-widget/suggested-questions.md): Suggested questions are AI-generated follow-up prompts that appear during a conversation, helping customers explore related topics and find answers faster.
- [Human Handoff](https://alhena.gitbook.io/docs/features/chat-widget/human-handoff.md): Let end-users jump from your AI assistant to a live agent during (or outside) business hours, while collecting any details your team needs to help them faster.
- [Quiz Options](https://alhena.gitbook.io/docs/features/chat-widget/quiz-options.md)
- [Product Recommendations](https://alhena.gitbook.io/docs/features/chat-widget/product-recommendations.md)
- [Voice AI](https://alhena.gitbook.io/docs/features/voice-ai.md)
- [SIP Domain Setup](https://alhena.gitbook.io/docs/features/voice-ai/sip-setup.md): You can connect your own SIP domain to enable incoming calls to your Alhena Voice AI agent. This allows you to use your existing phone service instead of the free number option.
- [Freshcaller Setup](https://alhena.gitbook.io/docs/features/voice-ai/freshcaller-setup.md): Connect Freshcaller to Alhena Voice AI to route incoming calls to your AI agent.
- [Product FAQs](https://alhena.gitbook.io/docs/features/product-faqs.md)
- [Shopify Setup](https://alhena.gitbook.io/docs/features/product-faqs/shopify-setup.md): This guide walks you through adding the Product FAQs block to your Shopify store's product pages.
- [Conversational Search](https://alhena.gitbook.io/docs/features/conversational-search.md): Conversational Search is a full-page conversational search experience powered by Alhena AI. It lets your customers find products, get recommendations, and ask questions using natural language — direct
- [Installation](https://alhena.gitbook.io/docs/features/conversational-search/installation.md)
- [Customization](https://alhena.gitbook.io/docs/features/conversational-search/customization.md)
- [Embeddable Agents](https://alhena.gitbook.io/docs/features/embeddable-agents.md): Place AI-powered helpers directly on your product pages — virtual try-on, outfit building, room visualisation, and guided product quizzes.
- [Configuring placements](https://alhena.gitbook.io/docs/features/embeddable-agents/configuration.md): Create and customise placements for each embeddable agent — where it appears, how it looks, and how it answers.
- [Installation](https://alhena.gitbook.io/docs/features/embeddable-agents/installation.md): Add an embeddable agent to your website with a small HTML snippet.
- [Agent Assist](https://alhena.gitbook.io/docs/features/agent-assist.md)
- [AI Help](https://alhena.gitbook.io/docs/features/ai-help.md): AI Help is the in-dashboard assistant that helps you configure, debug, and improve your Alhena AI — by chatting with it instead of digging through menus.
- [User Memory](https://alhena.gitbook.io/docs/features/user-memory.md): Alhena remembers key facts about returning users to deliver more personalized responses.
- [AI Visibility](https://alhena.gitbook.io/docs/features/ai-visibility.md): See how your brand appears in AI-generated answers from ChatGPT, Google AI Overviews, Gemini, Perplexity, and Claude — and what to change so they recommend you more often.
- [Getting Started](https://alhena.gitbook.io/docs/features/ai-visibility/getting-started.md)
- [Overview](https://alhena.gitbook.io/docs/features/ai-visibility/overview.md)
- [Prompts](https://alhena.gitbook.io/docs/features/ai-visibility/prompts.md)
- [Citations](https://alhena.gitbook.io/docs/features/ai-visibility/citations.md)
- [Fan-out Queries](https://alhena.gitbook.io/docs/features/ai-visibility/fan-out-queries.md): The web searches and Google Shopping queries AI engines run under the hood while answering your prompts — and where you rank for each.
- [Content AI Visibility](https://alhena.gitbook.io/docs/features/ai-visibility/content-ai-visibility.md): See which of your products and pages show up in AI answers, then open any one of them to see how it performs and what to fix.
- [Product Overview](https://alhena.gitbook.io/docs/features/ai-visibility/content-ai-visibility/product-overview.md): The Overview tab of a product page: how often AI engines recommend this product, how that's changing, and which rival products it's up against.
- [Recommendations](https://alhena.gitbook.io/docs/features/ai-visibility/content-ai-visibility/content-recommendations.md): The Recommendations tab of a product or page: unanswered questions to turn into FAQs, new content to write, and off-site places worth getting mentioned.
- [Publishing FAQs to Shopify](https://alhena.gitbook.io/docs/features/ai-visibility/content-ai-visibility/content-recommendations/publish-faqs-to-shopify.md): Publish the FAQs Alhena generates straight to your Shopify product pages — no copying, no pasting, and they stay in sync as you edit or dismiss them.
- [Competitors](https://alhena.gitbook.io/docs/features/ai-visibility/competitors.md)
- [AI Assistants (MCP)](https://alhena.gitbook.io/docs/features/mcp.md)