Overview
Alhena AI provides a comprehensive suite of features to enhance your customer experience and streamline support operations.
See these features in action on our demo site.
Core Features
Test your AI agent in a sandbox environment without using credits. Verify guidelines, test agent routing, and preview changes before deploying to your live chat widget.
Deploy an AI-powered chat widget on your website to provide instant customer support. Customize its appearance, configure icebreakers, set up AI nudges, and enable human handoff when needed.
Enable intelligent search experiences that understand natural language queries and provide relevant answers from your knowledge base.
Automatically generate and display product-specific FAQs on your e-commerce pages to proactively answer customer questions and reduce support volume.
Add voice capabilities to your customer experience through chat widget voice input or direct phone/SIP integration.
Track your AI agent's performance with detailed analytics including conversation metrics, revenue impact, and customer satisfaction scores.
Monitor and improve your AI's response quality with smart flagging and review tools.
Manage your team's access and permissions within the Alhena dashboard.
Use Alhena's built-in helpdesk for ticket management without requiring any external integrations. Includes AI Assist to help agents respond faster with suggested responses.
Configure specialized AI agents that handle different types of customer interactions. Built-in agents cover common scenarios like product recommendations and order tracking, while custom agents let you extend Alhena for your specific business needs.
Last updated