Suggested Questions

Suggested questions are AI-generated follow-up prompts that appear during a conversation, helping customers explore related topics and find answers faster.

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1. What are suggested questions?

Suggested questions are contextual follow-up prompts that appear after the AI responds to a customer. They help guide the conversation by surfacing related topics the customer may not have thought to ask, keeping them engaged with clear next steps.

Suggested questions appear as tappable buttons below the AI's response

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2. How suggested questions work

1. A customer sends a message in the chat widget.

2. The AI generates a response.

3. The Suggested Questions Agent analyzes the conversation context and generates relevant follow-up questions.

4. The questions are delivered in real time and appear as tappable buttons below the AI's response.

5. When a customer taps a suggested question, it is sent as their next message and the conversation continues.

Suggested questions share the same space as icebreakers. When icebreakers are available, they take priority.

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3. Enable the Suggested Questions Agent

The suggested questions feature is powered by a dedicated built-in agent. To enable it:

1. Log in to the Alhena Dashboard.

2. Navigate to AI Settings > Agents.

3. Find the Suggested Questions agent card.

4. Toggle the agent to Enabled.

The agent does not require any tools or additional integrations to be configured. Once enabled, it will automatically start generating suggested questions for conversations on your website chat widget.

The Suggested Questions Agent does not support custom tools. Its behavior can be customized using Guidelines.

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4. Customize the appearance

You can style the suggested questions to match your website's brand. These settings are part of the widget customization options. To access them:

1. Navigate to Integrations > Website > Configure Settings.

2. Scroll down and expand the Suggested Questions Settings accordion.

The following options are available:

Setting	Description	Default
Background Color	Background color of the question buttons	#EDF3F8
Text Color	Text color for the question labels	#293037
AI Icon	Custom icon displayed alongside each question	Default sparkle icon
Border Radius	Corner rounding of the question buttons (in pixels)	32

The font size and line height are inherited from the Message Font Size and Message Line Height settings in the Widget Style section.

A live preview appears on the right side of the settings panel so you can see your changes in real time before saving.

These styling settings only apply to suggested questions. Icebreakers have their own separate styling configured on the Icebreakers page.

5. Saving & going live

Style changes are saved when you click Save in the widget settings panel. The Suggested Questions Agent starts generating questions immediately after being enabled — no additional setup is required.

Refresh your website in an incognito window to verify the updated styles.