Shopping & Support Concierge
for Your Online Store.
Personalized AI assistance at scale —
without compromising your brand’s quality.
Trusted by Fastest-Growing Brands
G2 ratings
86%
Ticket Deflection with AIOnly
3.7%
of tickets reopened
2.6x
conversion1.3x
AOVAchieved by a
Premium skincare brand
65%+
AI resolved inquiriesCSAT on par with Human Agents
“Alhena AI has far exceeded our expectations, and we would recommend it to anyone”
Harendra Parihar
Marketing Specialist
Effortless Support at Every Step
Gain Actionable Insights
Use AI-driven analytics to refine your product offerings, optimize your knowledge base, and improve support accuracy.
Your All-in-One Shopping & Support AI
Hallucination-Free, Fact-Based AI
100% accurate answers you can trust, while ensuring your brand's tone and style stay consistent.
24/7 Availability Across All Channels
Always available on chat, voice, messengers, and social media platforms - your customers never wait for help.
Seamless Integration with Your Tools
Effortlessly connects to your existing eCommerce stack, without the technical headaches.
Using Alhena AI is as Easy as 1‑2‑3
Train
Alhena learns the way your human agents would—by pulling directly from your past tickets, documents, URLs, and canned responses. A perfect knowledge base isn’t required. Simply upload resources in any format and let Alhena handle the rest—no sorting, no manual effort - just seamless onboarding.
Activate
Deploying Alhena is quick and seamless. It integrates smoothly into your systems and is fully customizable to reflect your brand’s look, feel, and tone. No robotic responses here—every interaction is natural, on-brand, and as effective as your best human agent.
Improve
Alhena gets smarter with every interaction. It optimizes responses, flags knowledge gaps, and continuously adapts to keep your support sharp, accurate, and impactful.
“Alhena AI is helping us deliver the kind of customer service that we know makes a real difference”
Ben O’Donnell
Head of Customer Service at Crocus
