No More “Press 1 to Wait Forever.” Meet Alhena Voice
Customer support calls rank just below tax season and rush hour traffic on the list of things people dread. Endless hold times. Confusing phone trees. Agents who don’t always have the right answers.
Let’s be honest—no one wakes up excited to call customer support. Until now.
Alhena Voice brings AI to phone support—handling calls instantly, answering questions with 100% accuracy, and seamlessly handing off to a human when needed.
No robotic scripts. No frustrating loops. Just fast, natural conversations that actually help.
The Problem with Traditional Phone Support
Phone support hasn’t changed much in decades—and it shows.
⚫ The average hold time is over 13 minutes—customers give up long before that. (HubSpot)
⚫ 67% of customers hang up out of frustration when they can’t get through to an agent. (Zendesk)
⚫ 68% of consumers are willing to pay more for products and services from a brand known to offer good customer service experiences (HelpScout)
Bad support doesn’t just frustrate customers—it loses sales and damages brand loyalty.
How is Alhena Voice Different?
🔹 First to Answer – Alhena connects to your telephony system and picks up every call, instantly resolving routine issues.
🔹 No Dead Ends – If a question requires a human, Alhena transfers the call with full context—no repeating, no frustration.
🔹 It Sounds Like You – Choose a voice and tone that matches your brand, whether that’s professional and polished or casual and conversational.
🔹 Speaks 90+ Languages – Customers can get help in their native language, making global support effortless.
🔹 Built-In Security – Voice biometrics verify callers and reduce fraud risk.
Why AI is Changing Phone Support for Good
Alhena Voice isn’t just faster—it’s smarter. Unlike traditional IVR (Interactive Voice Response) systems, it doesn’t force customers through endless menus. It understands full sentences, provides instant answers, and routes calls intelligently.
With 100% hallucination-free AI, every response is fact-based, brand-aligned, and accurate—unlike chatbots that “guess” at the answer.
And unlike outdated phone trees, Alhena Voice is frustration-free.
Setup Is Effortless—AI That Trains Like a Human
No complex scripts. No manual programming. If a human agent can learn from it, so can Alhena.
Alhena Voice pulls knowledge from your existing resources—URLs, help desk tickets, canned responses, and past conversations. It continuously refines its understanding and adapts as new information is added, ensuring responses are always accurate and up-to-date.
Want to update what Alhena knows? Just add new information, and it instantly learns—no downtime, no workflows.
It’s Your Brand—Alhena Just Speaks It
Your voice support should sound like you—not like a robotic, one-size-fits-all AI.
Just like Alhena Chat, Alhena Voice is fully customizable, so it speaks exactly the way you want it to. Choose from a variety of voices and styles to match your brand’s personality—whether that’s professional and polished, warm and friendly, or something in between.
From tone and pacing to language and formality, you define how your AI sounds. Alhena ensures that every conversation feels like an extension of your brand.
Real-World Use Cases
Alhena Voice is built for real businesses solving real problems:
👕 Retail & eCommerce – Answer order tracking, returns, and FAQs instantly—no agent required.
🌎 Travel & Hospitality – Modify bookings, confirm cancellations, and provide itinerary updates in seconds.
💾 SaaS & Tech – Automate tier-1 customer support, provide instant troubleshooting, and assist with account management.
🕹️ Gaming & Web3 – Handle in-game support, account recovery, and player inquiries with zero wait time.
Wherever customers call for help, Alhena Voice is there first.
The Business Impact
- Cut Costs, Not Quality – AI handles up to 70% of support calls, reducing agent workload and operational expenses.
- Boost Revenue – Seamless, frustration-free support keeps customers coming back—loyal customers spend more.
- Scale Without Limits – Handle thousands of calls simultaneously, without adding headcount.
- Resolve Issues Faster – No hold times. No delays. Just happy customers who stick around.
Customer support shouldn’t be a cost center—it should fuel growth.
The Final Piece of the Puzzle
With Alhena Voice, AI-powered support now spans every major channel: chat, email, messaging, social, and voice.
Your customers expect help when they need it, wherever they are. Now, whether they type, tap, or talk, Alhena delivers fast, accurate, brand-aligned responses that keep conversations flowing.
Omnichannel AI is the future of customer service, and Alhena Voice makes it complete.
