More Accuracy & Relevance
Alhena AI ensures the accuracy and relevance of all generative responses with your customers. Its answers also automatically improve over time.
More Actions
Alhena Action Bots can seamlessly execute almost any action on a customer's behalf, all via generative customer conversations.
Less Set-Up & Maintenance
Alhena AI's ability to ingest imperfect knowledge from multiple sources results in lightning-fast implementation. And maintaining Alhena AI is easy.
Key Capabilties of Alhena AI
Industry-Leading Accuracy
Constrains GPT-4's answers to your company's context, making irrelevant answers impossible.
Action Bots
Takes actions, not just answers questions. Actions can include scheduling an appointment, looking up a transaction, cancelling an order, etc. Alhena can customize actions, or you can develop your own actions with the Alhena Action Bot API.
“Come as Your Are” Knowledge Ingestion
Ingests your company's knowledge from multiple sources, including existing documentation, help desk databases, and community discussion groups. Imperfect knowledge welcome — no need to prepare exhaustive knowledge bases or extensive FAQs.
Highly Secure & Private
Keeps your company's proprietary knowledge and all your customers' interactions private and highly secure.
Easy Maintenance
Doesn't require you to maintain extensive decision trees or FAQs. Just update your knowledge base, and Alhena AI will do the rest.
Live Agent Escalation
Connects to a live agent and provides the full context of the ongoing conversation with the customer.
Works with Your Existing CS/CX Stack
Integrates with all leading knowledge bases and help desks.
Improves Over Time
Learns and constantly improves, resulting in even higher resolution rates. Alhena AI even highlights inconsistencies in your knowledge base, so you can steadily improve your company's knowledge also.
Multilingual Support
Detects questions in 100 different languages and automatically responds in the same language.
How Alhena AI Works
Generative AI can hallucinate and make things up. That's why we've built an entire AI-based system around GPT-4 or your own proprietary LLM to ensure the accuracy and relevance of generative conversations with your customers.
How Alhena AI Analytics Works
Alhena AI isn’t a black box.
Alhena’s AI analytics help you understand how Alhena AI is performing and help you improve response quality over time. You get:
Summary Statistics
Feedback Summaries
Automatic Categorization of Questions
Response Review & Supervision
Alhena AI:Designed to Keep Your Infrastructure Secure and Protect Your Customers' Privacy
Security and data privacy were top of mind in Alhena AI's architecture.
How Alhena AI keeps you secure:
We are SOC 2 Type 2, DPF and GDPR compliant.Our infrastructure is hosted on AWS and GCP.Our code is regularly scanned for vulnerabilities and security updates.We have well-defined software development, review process, and incident response policies.
How Alhena AI protects privacy:
No Alhena customer or LLM will benefit from your company's knowledge.End-user conversations are considered private and scrubbed of PII.For extra privacy, a single-tenant version of Alhena AI can be deployed.Alhena AI can also be configured as a private VPC endpoint.