Alhena AI can ingest articles from your Zendesk Help Center to train your AI on your existing knowledge base content.
Setup Steps
Go to AI Settings > Knowledge Base
Click Ingest from other sources and choose Zendesk
Enter your Zendesk subdomain (e.g., yourcompany) or full domain (e.g., https://yourcompany.zendesk.com)
Select the language for articles to import
Click Save to start the import
Configuration Options
Option
Description
Subdomain/Domain
Your Zendesk Help Center subdomain or full URL
Language
Select from available Help Center locales
Ingest Internal Articles
Include internal/agent-only articles (requires Zendesk integration)
Internal Articles
To ingest internal helpdesk articles that are not publicly visible, you must first set up the Zendesk integration. Once connected, toggle Ingest Internal Helpdesk Articles to include agent-facing content in your AI's knowledge base.
