Slack Messages

Alhena AI can ingest messages from your Slack workspace to train your AI on internal knowledge, support conversations, and team discussions. This allows your AI to answer questions based on information shared in Slack channels.

How It Works

Once connected, Alhena AI:

• Ingests the last 6 months of conversations from your selected Slack channels

• Identifies authoritative answers from key team members you specify

• Refreshes data periodically to keep knowledge current

• Requires read-only access to the channels you select

Setup Steps

1. Connect Your Slack Workspace

1. Go to AI Settings > Knowledge Base

2. Click Ingest from other sources and choose Slack

3. Click Connect Slack to authorize the integration

4. Complete the OAuth flow to grant Alhena AI access to your workspace

2. Select Channels

After connecting, you'll see a configuration modal:

1. Your connected Slack workspace name will be displayed

2. Use the Select channels dropdown to choose which channels Alhena AI should read from

3. You can select multiple channels

3. Identify Key Users

Specify which Slack users' messages should be treated as authoritative answers:

1. Use the Identify key Slack users field to add team members

2. These are typically support staff, subject matter experts, or team leads

3. Responses from these users will be prioritized when training your AI

4. Save and Start Import

Click Save to begin the import process. Alhena AI will fetch the last 6 months of conversations from your selected channels.

Permissions

Alhena AI requires read-only access to fetch messages from Slack channels. If you encounter permission issues:

Missing Channel Access

If Alhena AI cannot read from certain channels, you need to invite the Alhena AI app to those channels:

1. Open the Slack channel

2. Type /invite @Alhena or add the Alhena AI app to the channel

3. Retry the configuration in the Alhena dashboard

Re-authorization Required

If Slack permissions have been updated, you may need to re-authorize the integration:

1. Click Re-authorize when prompted

2. Complete the OAuth flow again to grant updated permissions

Best Practices

• Select relevant channels - Choose channels where support questions are answered or product knowledge is shared

• Identify the right experts - Add users who consistently provide accurate, helpful responses

• Review channel content - Ensure selected channels don't contain sensitive information you don't want the AI to learn from

• Keep channels focused - Channels with clear, on-topic discussions produce better training data than noisy general channels

Data Refresh

Slack data is refreshed periodically to keep your AI's knowledge current. New messages from your selected channels will be incorporated during scheduled training updates.