Agent Performance
Track and measure your AI agent's operational performance metrics.
1. Where to find it
Open the Alhena Dashboard.
In the left-hand navigation, click Analytics.
Across the top of the Analytics workspace, choose the "Agent Performance" tab
2. What you see at a glance
Total conversations
Total number of conversations across all channels during the selected time period.
AI profile conversations
Number of conversations handled by your AI agent.
Human agent conversations
Number of conversations that were handled by human agents.
Agent Assist conversations
Number of conversations where Agent Assist was used.
Credit usage
Total credits consumed across conversations (visible depending on your plan).
Each card is color-coded to match its data series in the chart below, so you can cross-reference quickly. The metrics displayed vary based on your selected integration source.
3. Global filters
Integration source
Filter by channel (Website, Email, Slack, Discord, etc.) to see performance by integration.
AI Profile filter (default All AI profiles)
Compare performance across multiple AI profiles or focus on a specific one.
Date range (default Last 30 days)
Supports presets (Last 7, 15, 30, 60 days) and custom ranges.
Filters automatically refresh both the metric cards and the underlying chart.
4. Practical use-cases
Evaluate AI training improvements
Compare AI profile conversation counts before and after updating your training data or guidelines.
Identify peak traffic periods
Use total conversation trends to spot busy periods and ensure adequate human backup coverage.
Reduce human workload
Monitor the ratio of AI vs. human conversations—a higher AI share means more automation.
Track Agent Assist adoption
See how often your team uses Agent Assist to help with responses.
Monitor costs
Track credit usage over time to understand consumption patterns and optimize your plan.
5. FAQs
Why do I see different metrics for different integrations? Metrics vary by channel—filter by a specific integration to see metrics relevant to that source.
Why don't I see credit usage? Credit usage is only visible for accounts on a credits-based plan.
What is Agent Assist? Agent Assist helps human agents by suggesting AI-generated responses during conversations.
Agent Performance Analytics gives you clear visibility into how effectively your AI is serving customers—helping you track conversation volume and measure the balance between AI and human-handled interactions.
See also
Trending Topics - Analyze conversation patterns by topic to understand what customers are asking about
Revenue Impact - Measure the revenue contribution of your AI agent with cart and GMV analytics
CSAT Collection - Set up customer satisfaction feedback collection after AI interactions
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