> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/integrations/reviews/integration-alhena-ai-with-trustpilot.md).

# Trustpilot

Trustpilot business installation guide for managing your trustpilot comments/review with Alhena AI

What is Trustpilot Integration ?

**"Integration Alhena AI With Trustpilot"** outlines the seamless connection between Trustpilot’s Business APIs and Alhena AI, enabling businesses to efficiently manage and respond to service reviews. This integration empowers companies to connect their Trustpilot business account with Alhena AI and streamline the review engagement process through intelligent automation and controlled approval workflows.

With this setup, companies can:

* Automatically fetch and monitor new service reviews from Trustpilot.
* Enable human approval flows for sensitive reviews (1 to 3-star ratings).
* Leverage Alhena AI to autonomously draft and post high-quality, context-aware responses to positive reviews (4 to 5 stars) without manual approval.
* Ensure that all responses align with the brand’s tone and values, using AI trained on company-specific data.

This integration boosts brand reputation management by reducing response time, ensuring consistent communication, and allowing teams to focus on strategic initiatives while Alhena AI handles routine interactions.

How to Integrate Trustpilot?

* Login into Alhena Dashboard
* Navigate to Integration -> Look for Trustpilot integraition as follow<br>

  <div align="left"><figure><img src="https://2864633804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKZ3bWFAIdLAqpW2uafZ4%2Fuploads%2FN6Os99C9zt4RLwpF1Slo%2Fimage.png?alt=media&amp;token=e405af33-aa75-45d0-b2c1-65b35b83a3e6" alt="" width="367"><figcaption></figcaption></figure></div>
* Click on Connect & provide the API Integration details\
  \
  Please do refer "How to use Trsutpilot APIs" in order to create App ID & App Secret.\
  Ensure to put provided Redirect URI in redirect URL section in Trustpilot dashboard.

  <div align="left"><figure><img src="https://2864633804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKZ3bWFAIdLAqpW2uafZ4%2Fuploads%2FssFnkpA2mBsGT2v2SnNM%2Fimage.png?alt=media&amp;token=dab07f62-0b59-4977-bce5-26b4fce59127" alt="" width="375"><figcaption></figcaption></figure></div>
* To proceed, click the "Connect" button. You'll be directed to the Trustpilot login page for authorization.
  1. Log in to your Trustpilot account.<br>

     <div align="left"><figure><img src="https://2864633804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKZ3bWFAIdLAqpW2uafZ4%2Fuploads%2FEKa3kIknKE4kZcbXqyNg%2Fimage.png?alt=media&amp;token=213569fc-7236-4a3f-a957-3ad59271dcd9" alt="" width="375"><figcaption></figcaption></figure></div>
  2. If prompted for email verification, check your email and verify your account.
  3. Return to the login page, and it will automatically redirect you to the Alhena AI.<br>

## **Configure Trustpilot Settings**

After logging into Trustpilot, you will be redirected back to the Alhena Dashboard Trustpilot Settings. Alternatively, you can manually navigate to the settings by going to Integration -> Trustpilot Integration.<br>

<div align="left"><figure><img src="https://2864633804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKZ3bWFAIdLAqpW2uafZ4%2Fuploads%2Fko8bJHnCNd4H2AxqY5kp%2Fimage.png?alt=media&amp;token=a15a40e6-09f6-4ecc-a851-fe3c162331e1" alt="" width="356"><figcaption></figcaption></figure></div>

Click on Configure settings button & you'll see the trustpilot settings page as follow

<div align="left"><figure><img src="https://2864633804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKZ3bWFAIdLAqpW2uafZ4%2Fuploads%2FZYNWs1E4wi2UUZKfj95Q%2Fimage.png?alt=media&amp;token=4b4e13ea-3d5c-4261-8a7c-88928d1d92ab" alt="" width="375"><figcaption></figcaption></figure></div>

First, turn on the **AI replies comments on posts** toggle. This is the master switch for the integration — the **Search and connect your Trustpilot business unit** and **Enable Trustpilot webhooks** sections only appear once this toggle is enabled.

1. Connect your trustpilot business from "Search and connect your Trustpilot business unit"\
   \
   C*ilck on your business name to connect*

   <div align="left"><figure><img src="https://2864633804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKZ3bWFAIdLAqpW2uafZ4%2Fuploads%2FsmpiHcv77RO8J662UoJk%2Fimage.png?alt=media&amp;token=8f7442b3-6a3d-4e14-ab9f-e13d16b2852a" alt=""><figcaption></figcaption></figure></div>
2. Enable Trustpilot webhooks to start recieving trustpilot reviews/comments<br>

   <figure><img src="https://2864633804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKZ3bWFAIdLAqpW2uafZ4%2Fuploads%2FtiMsNxJAZC4Sz0oBEhvJ%2Fimage.png?alt=media&amp;token=1f374b27-89ec-4dec-a701-7886ba3b47aa" alt=""><figcaption></figcaption></figure>

   1. Click on "Copy URL."

   <figure><img src="https://2864633804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKZ3bWFAIdLAqpW2uafZ4%2Fuploads%2Fk3hZKvqZyHvW9tCM0pvm%2Fimage.png?alt=media&amp;token=c70829b8-cc87-4d3e-93ca-4b93affc1e2f" alt=""><figcaption></figcaption></figure>

   1. Click on "Manage webhooks" and select your business.
   2. Go to "Service Review" -> "New Review," paste your URL, then click "Enabled" and "Save Changes."

   \
   You're all set !!

## How to Manage Trustpilot reviews or comments

First you can manage your change reply setting as follow<br>

<figure><img src="https://2864633804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKZ3bWFAIdLAqpW2uafZ4%2Fuploads%2Fm7LpYnIAr0RBNqjweKMf%2Fimage.png?alt=media&amp;token=7b507a1f-84d3-4bdb-8cbe-6d8c2e32e7e1" alt=""><figcaption></figcaption></figure>

*Click on change reply settings*

<div align="left"><figure><img src="https://2864633804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKZ3bWFAIdLAqpW2uafZ4%2Fuploads%2FS2lsxFE1nOcVliJlh2Qs%2Fimage.png?alt=media&amp;token=4373cd5d-1728-403c-a83f-a43f124adb70" alt="" width="375"><figcaption></figcaption></figure></div>

Choose how you'd like to use AI replies from the available options, then click **Save**:

* **Require admin approval** before posting (recommended to ensure accuracy).
* **Allow 4 and 5 stars** (faster replies, but with some chances of inaccuracy).
* **Allow all comments** (faster replies, but with some chances of inaccuracy, for all comments).

## How to approve Trustpilot replies

Manage AI-generated replies in [Social Conversations](/docs/dashboard/social-conversations.md):

1. Navigate to Social Conversations -> Select Trustpilot Tab<br>

   <figure><img src="https://2864633804-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKZ3bWFAIdLAqpW2uafZ4%2Fuploads%2FWkT7TcnVHKi4EW447nvU%2Fimage.png?alt=media&amp;token=00e8f75f-dbe7-4490-b3dc-e662efa28a06" alt=""><figcaption></figcaption></figure>
2. You have several options for handling AI-generated replies:

   1. **Reject AI Replies**: Dismiss replies that do not meet your criteria.
   2. **Edit AI Replies**: Modify the responses to better suit your needs.
   3. **Reply**: Respond directly.

   To approve multiple replies at once, use the bulk selection replies feature.