> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/integrations/ecommerce/orders-shipping-returns/integrating-alhena-ai-with-narvar.md).

# Narvar

Integrate Alhena with Narvar to provide AI-powered order tracking and returns support for your customers.

Narvar integration requires setup by the Alhena team. [Contact support](/docs/troubleshooting/troubleshooting.md#contact-support) to get started.

Narvar is a post-purchase platform that provides order tracking and returns management. When integrated, Alhena can look up order status, shipment tracking, and help customers with returns.

## What Narvar Enables

With Narvar, Alhena can help customers with:

**Order Information:**

* **Order status** - Current status (fulfilled, in progress, pending, etc.)
* **Shipment tracking** - Tracking numbers, carrier info, and tracking URLs
* **Product details** - Items in the order with quantities and shipment status

**Returns & RMA:**

* **Return status** - Check the status of an existing return request
* **RMA tracking** - Track return shipments back to the retailer
* **Refund status** - Information about refund processing

## Setup

Narvar integration requires initial setup with the Alhena team to configure your Narvar API credentials.

1. In Alhena, go to **Settings > Integrations**
2. Find **Narvar** and click to enable
3. If this is your first time, you'll be prompted to schedule a setup call
4. Once configured by our team, toggle Narvar on to enable it

***

## Enabled Agents

When you enable Narvar, order and returns capabilities are added to the order management agent:

| Agent                      | Description                                                                 |
| -------------------------- | --------------------------------------------------------------------------- |
| **Order management agent** | Gains the ability to look up orders, track shipments, and help with returns |

You can configure this agent in **AI Settings > Agents**.

***

## Disconnecting

To disconnect Narvar:

1. Go to **Settings > Integrations**
2. Find **Narvar** and toggle it off
3. Confirm the disconnection

This will disable order lookup and returns tracking capabilities.