WhatsApp

Connect Alhena to WhatsApp Business to provide AI-powered customer support via WhatsApp messaging.

Let customers reach your AI assistant through WhatsApp. Alhena connects to your WhatsApp Business account via Meta's embedded signup flow.

Prerequisites

• A WhatsApp Business account

• A Meta Business account

Setup

1. In Alhena, go to Settings > Integrations

2. Find WhatsApp and toggle it on

3. A Meta login window will appear

4. Log in with your Meta Business account credentials

5. Authorize Alhena to access your WhatsApp Business account

6. Select the WhatsApp phone number to connect

Once connected, your WhatsApp phone number will appear in the integration card.

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How It Works

When customers message your WhatsApp Business number, Alhena's AI responds automatically. The conversation follows the same guidelines and training as your web chat widget.

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Disconnecting

WhatsApp cannot be disconnected from within Alhena. To remove the integration:

1. Go to your Meta Business Settings

2. Navigate to Business Integrations

3. Find Alhena and remove access