Instagram

Connect Alhena to Instagram to automatically respond to DMs and comments with AI-powered replies.

Let Alhena manage your Instagram presence by automatically responding to direct messages and comments on your posts.

Prerequisites

• An Instagram Business or Creator account

• A connected Facebook Page

• Pro plan or higher

Setup

1. In Alhena, go to Settings > Integrations

2. Find Instagram and toggle it on

3. You'll be redirected to Instagram to authorize the connection

4. Log in and grant Alhena access to your Instagram account

Once connected, your Instagram username will appear in the integration card.

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Settings

After connecting, configure how Alhena interacts with your Instagram account:

AI Replies to Comments

Enable AI to automatically respond to comments on your posts. When enabled:

• Alhena monitors comments on your posts

• AI generates contextual replies based on your training

• You can review and manage replies in Social Conversations > Instagram

Click Change reply settings to configure auto-reply behavior for different star ratings.

AI Replies to Direct Messages

Enable AI to automatically respond to Instagram DMs. When enabled:

• Customers can message your Instagram account

• Alhena's AI responds based on your training and guidelines

• Conversations appear in your Alhena inbox

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Managing Replies

View and manage AI-generated replies in Social Conversations:

1. Go to Social Conversations

2. Select the Instagram tab

3. Review, edit, or approve pending replies

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Disconnecting

Instagram cannot be disconnected from within Alhena. To remove the integration:

1. Go to your Instagram account settings

2. Navigate to Apps and Websites

3. Find Alhena and remove access

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Related

• Social Conversations - Manage AI replies

• Facebook Messenger Integration