Facebook Messenger

Connect Alhena to Facebook Messenger to automatically respond to messages and comments with AI-powered replies.

Let Alhena manage your Facebook Page by automatically responding to Messenger conversations and comments on your posts.

Prerequisites

• A Facebook Page with admin access

• Pro plan or higher

Setup

1. In Alhena, go to Settings > Integrations

2. Find Facebook Messenger and toggle it on

3. You'll be redirected to Facebook to authorize the connection

4. Log in and grant Alhena access to your Facebook Page

Once connected, your Facebook Page name will appear in the integration card.

---

Settings

After connecting, configure how Alhena interacts with your Facebook Page:

AI Replies to Comments

Enable AI to automatically respond to comments on your posts. When enabled:

• Alhena monitors comments on your Page posts

• AI generates contextual replies based on your training

• You can review and manage replies in Social Conversations > Facebook

Click Change reply settings to configure auto-reply behavior for different scenarios.

AI Replies to Direct Messages

Enable AI to automatically respond to Facebook Messenger conversations. When enabled:

• Customers can message your Facebook Page

• Alhena's AI responds based on your training and guidelines

• Conversations appear in your Alhena inbox

---

Managing Replies

View and manage AI-generated replies in Social Conversations:

1. Go to Social Conversations

2. Select the Facebook tab

3. Review, edit, or approve pending replies

---

Disconnecting

Facebook cannot be disconnected from within Alhena. To remove the integration:

1. Go to your Facebook Page settings

2. Navigate to Settings > Business Integrations

3. Find Alhena and remove access

---

Related

• Social Conversations - Manage AI replies

• Instagram Integration