> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/dashboard/analytics/trending-topics.md).

# Trending Topics

<figure><img src="/files/Og0IDG9UInnBPjCh2CvP" alt=""><figcaption><p>Trending Topics</p></figcaption></figure>

#### 1. Where to find it

1. **Open the Alhena Dashboard.**
2. In the **left-hand navigation**, click **Analytics**.
3. Across the top of the Analytics workspace, choose the **"Trending Topics"** tab

***

#### 2. What you see at a glance

The Trending Topics view is split into two panels:

**Left panel - Topics list**

| Element                | What it shows                                              |
| ---------------------- | ---------------------------------------------------------- |
| **Topic name**         | The name of each conversation topic                        |
| **Conversation count** | Badge showing total conversations tagged with this topic   |
| **AI-generated icon**  | Indicates topics that were automatically created by the AI |
| **Create a topic**     | Button to add a new custom topic                           |

Topics are sorted by conversation volume (highest first).

**Right panel - Topic details**

| Element                        | What it shows                                                 |
| ------------------------------ | ------------------------------------------------------------- |
| **Topic name and description** | Details about the selected topic                              |
| **Line chart**                 | Visualization of conversations over time with two metrics     |
| **No. of conversations**       | Total conversations tagged with this topic (blue line)        |
| **Human transferred**          | Conversations that were escalated to human agents (pink line) |

***

#### 3. Global filters

| Control                                             | Why it matters                                                                                |
| --------------------------------------------------- | --------------------------------------------------------------------------------------------- |
| **Integration source** (default **All sources**)    | Filter by channel (Website, Email, Slack, Discord, Embed, etc.) to see topics by integration. |
| **AI Profile filter** (default **All AI profiles**) | View topics across all profiles or focus on a specific one.                                   |
| **Date range** (default **Last 30 days**)           | Adjust the time period to analyze topic trends.                                               |

***

#### 4. Managing topics

| Action                 | How to do it                                                                                   |
| ---------------------- | ---------------------------------------------------------------------------------------------- |
| **Create a topic**     | Click "Create a topic" and enter a name and description.                                       |
| **Edit a topic**       | Select a topic and click "Edit topic" to update the name or description.                       |
| **Delete a topic**     | Select a topic and click "Delete" to remove it (historical data is preserved).                 |
| **View conversations** | Click "View conversations" to drill down into the actual conversations tagged with this topic. |

***

#### 5. Practical use-cases

| Goal                                   | How to use Trending Topics                                                                      |
| -------------------------------------- | ----------------------------------------------------------------------------------------------- |
| **Identify common customer inquiries** | Sort topics by conversation count to see what customers ask about most frequently.              |
| **Spot gaps in AI training**           | Topics with high human transfer rates may indicate areas where the AI needs more training data. |
| **Track seasonal trends**              | Compare topic volumes across different date ranges to identify seasonal patterns.               |
| **Measure impact of product changes**  | Monitor if specific topics spike after product updates or releases.                             |
| **Organize conversations**             | Create custom topics to categorize conversations in ways that match your business needs.        |

***

#### 6. FAQs

**What are AI-generated topics?**\
Topics automatically created by the AI based on conversation content patterns.

**Can I rename an AI-generated topic?**\
Yes, you can edit any topic including AI-generated ones.

**What happens when I delete a topic?**\
The topic is removed from the list but historical data is preserved.

**Why can't I click "View conversations"?**\
This option requires selecting a specific AI profile (not "All AI profiles").

***

**Trending Topics helps you understand what customers are asking about—enabling you to improve AI training, identify knowledge gaps, and track how conversation patterns change over time.**

***

#### See also

* [Agent Performance](/docs/dashboard/analytics/agent-performance.md) - Track conversation volume, AI vs. human handled interactions, and credit usage
* [Revenue Impact](/docs/dashboard/analytics/revenue-impact.md) - Measure the revenue contribution of your AI agent with cart and GMV analytics
* [CSAT Collection](/docs/dashboard/analytics/csat-collection.md) - Set up customer satisfaction feedback collection after AI interactions