#### 1. Where to find it
1. **Open the Alhena Dashboard.**
2. In the **left-hand navigation**, click **Analytics**.
3. Across the top of the Analytics workspace, choose the **"Trending Topics"** tab
***
#### 2. What you see at a glance
The Trending Topics view is split into two panels:
**Left panel - Topics list**
| Element | What it shows |
| ---------------------- | ---------------------------------------------------------- |
| **Topic name** | The name of each conversation topic |
| **Conversation count** | Badge showing total conversations tagged with this topic |
| **AI-generated icon** | Indicates topics that were automatically created by the AI |
| **Create a topic** | Button to add a new custom topic |
Topics are sorted by conversation volume (highest first).
**Right panel - Topic details**
| Element | What it shows |
| ------------------------------ | ------------------------------------------------------------- |
| **Topic name and description** | Details about the selected topic |
| **Line chart** | Visualization of conversations over time with two metrics |
| **No. of conversations** | Total conversations tagged with this topic (blue line) |
| **Human transferred** | Conversations that were escalated to human agents (pink line) |
***
#### 3. Global filters
| Control | Why it matters |
| --------------------------------------------------- | -------------------------------------------------------------------------------------- |
| **Integration source** (default **All sources**) | Filter by channel (Website, Email, Slack, Discord, etc.) to see topics by integration. |
| **AI Profile filter** (default **All AI profiles**) | View topics across all profiles or focus on a specific one. |
| **Date range** (default **Last 30 days**) | Adjust the time period to analyze topic trends. |
***
#### 4. Managing topics
| Action | How to do it |
| ---------------------- | ---------------------------------------------------------------------------------------------- |
| **Create a topic** | Click "Create a topic" and enter a name and description. |
| **Edit a topic** | Select a topic and click "Edit topic" to update the name or description. |
| **Delete a topic** | Select a topic and click "Delete" to remove it (historical data is preserved). |
| **View conversations** | Click "View conversations" to drill down into the actual conversations tagged with this topic. |
***
#### 5. Practical use-cases
| Goal | How to use Trending Topics |
| -------------------------------------- | ----------------------------------------------------------------------------------------------- |
| **Identify common customer inquiries** | Sort topics by conversation count to see what customers ask about most frequently. |
| **Spot gaps in AI training** | Topics with high human transfer rates may indicate areas where the AI needs more training data. |
| **Track seasonal trends** | Compare topic volumes across different date ranges to identify seasonal patterns. |
| **Measure impact of product changes** | Monitor if specific topics spike after product updates or releases. |
| **Organize conversations** | Create custom topics to categorize conversations in ways that match your business needs. |
***
#### 6. FAQs
**What are AI-generated topics?**\
Topics automatically created by the AI based on conversation content patterns.
**Can I rename an AI-generated topic?**\
Yes, you can edit any topic including AI-generated ones.
**What happens when I delete a topic?**\
The topic is removed from the list but historical data is preserved.
**Why can't I click "View conversations"?**\
This option requires selecting a specific AI profile (not "All AI profiles").
***
**Trending Topics helps you understand what customers are asking about—enabling you to improve AI training, identify knowledge gaps, and track how conversation patterns change over time.**
***
#### See also
* [Agent Performance](/docs/dashboard/analytics/agent-performance.md) - Track conversation volume, AI vs. human handled interactions, and credit usage
* [Revenue Impact](/docs/dashboard/analytics/revenue-impact.md) - Measure the revenue contribution of your AI agent with cart and GMV analytics
* [CSAT Collection](/docs/dashboard/analytics/csat-collection.md) - Set up customer satisfaction feedback collection after AI interactions
---
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