# Zendesk Help Center Articles

Alhena AI can ingest articles from your Zendesk Help Center to train your AI on your existing knowledge base content.

## Setup Steps

1. Go to **AI Settings > Knowledge Base**
2. Click **Ingest from other sources** and choose **Zendesk**
3. Enter your Zendesk subdomain (e.g., `yourcompany`) or full domain (e.g., `https://yourcompany.zendesk.com`)
4. Select the language for articles to import
5. Click **Save** to start the import

## Configuration Options

| Option                       | Description                                                         |
| ---------------------------- | ------------------------------------------------------------------- |
| **Subdomain/Domain**         | Your Zendesk Help Center subdomain or full URL                      |
| **Language**                 | Select from available Help Center locales                           |
| **Ingest Internal Articles** | Include internal/agent-only articles (requires Zendesk integration) |

## Internal Articles

To ingest internal helpdesk articles that are not publicly visible, you must first set up the [Zendesk integration](/docs/integrations/helpdesk/zendesk.md). Once connected, toggle **Ingest Internal Helpdesk Articles** to include agent-facing content in your AI's knowledge base.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://alhena.gitbook.io/docs/ai-configuration/data-sources/zendesk-help-center-articles.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.