> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/ai-configuration/data-sources/zendesk-help-center-articles.md).

# Zendesk Help Center Articles

Alhena AI can ingest articles from your Zendesk Help Center to train your AI on your existing knowledge base content.

## Setup Steps

1. Go to **AI Settings > Knowledge Base**
2. Click **Add external source** and choose **Zendesk**
3. Enter your Zendesk subdomain (e.g., `yourcompany`) or full domain (e.g., `https://yourcompany.zendesk.com`)
4. Select the language for articles to import
5. Click **Save** to start the import

## Configuration Options

| Option                       | Description                                                         |
| ---------------------------- | ------------------------------------------------------------------- |
| **Subdomain/Domain**         | Your Zendesk Help Center subdomain or full URL                      |
| **Language**                 | Select from available Help Center locales                           |
| **Ingest Internal Articles** | Include internal/agent-only articles (requires Zendesk integration) |

## Internal Articles

To ingest internal helpdesk articles that are not publicly visible, you must first set up the [Zendesk integration](/docs/integrations/helpdesk/zendesk.md). Once connected, toggle **Ingest Internal Helpdesk Articles** to include agent-facing content in your AI's knowledge base.