> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/ai-configuration/data-sources/freshdesk-knowledge-base-articles.md).

# Freshdesk Knowledge Base Articles

Alhena AI can ingest articles from your Freshdesk Knowledge Base to train your AI on your existing support documentation.

## Setup Steps

1. Go to **AI Settings > Knowledge Base**
2. Click **Add external source** and choose **Freshdesk**
3. Enter your Freshdesk API key
4. Enter your Freshdesk subdomain (e.g., `support` from `support.freshdesk.com`)
5. Click **Save** to start the import

## Finding Your API Key

1. Log in to your Freshdesk account
2. Click your profile icon in the top right
3. Go to **Profile Settings**
4. Your API key is displayed on the right side of the page

## Configuration Options

| Option        | Description                                                 |
| ------------- | ----------------------------------------------------------- |
| **API Key**   | Your Freshdesk account API key                              |
| **Subdomain** | Your Freshdesk subdomain (the part before `.freshdesk.com`) |