# Freshdesk Knowledge Base Articles

Alhena AI can ingest articles from your Freshdesk Knowledge Base to train your AI on your existing support documentation.

## Setup Steps

1. Go to **AI Settings > Knowledge Base**
2. Click **Ingest from other sources** and choose **Freshdesk**
3. Enter your Freshdesk API key
4. Enter your Freshdesk subdomain (e.g., `support` from `support.freshdesk.com`)
5. Click **Save** to start the import

## Finding Your API Key

1. Log in to your Freshdesk account
2. Click your profile icon in the top right
3. Go to **Profile Settings**
4. Your API key is displayed on the right side of the page

## Configuration Options

| Option        | Description                                                 |
| ------------- | ----------------------------------------------------------- |
| **API Key**   | Your Freshdesk account API key                              |
| **Subdomain** | Your Freshdesk subdomain (the part before `.freshdesk.com`) |


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://alhena.gitbook.io/docs/ai-configuration/data-sources/freshdesk-knowledge-base-articles.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.